Barberhacks is here to help you become the best barber that you can be. This blog focuses on how to Barber Better. I spend all day standing behind a chair, and I hardly ever sit in one. I’m never a customer, so how am I supposed to relate to one? I’ve talked about this before, but since I’ve started researching for a book that I plan to write, I’m thinking about this idea a lot. What does a guest think, what does a guest want? We’re in customer service after all, we’re groomers, we make others look and feel good about themselves and their looks. I’m beginning to realize it's not all about getting the crispiest fade, or the most technical haircut, service is a large part of what makes people feel satisfied. I started my career as an assistant in a salon that charged a minimum of $100 for a haircut, and a good part of our reputation was built on customer service. I didn’t quite understand why I did what I did, but I made sure that every customer that came through the doo
MAKING CHANGES I’ve been making changes in my life. I had some health issues that led to crippling anxiety, fatigue and massive, hospitalizing panic attacks. I’ve had to take a good look at my life and how I had been living it and make some changes. CHOICES I’ll explain some of how I was living my life. I was smoking two packs a day, drinking often, dabbling with recreational drugs, I was working out seven days a week, and working 50-60 plus hours a week. I didn’t care much about anything, and I was living life fast and loose. My family didn’t care to talk to me much, I kept getting dumped by the people that I was dating. My life wasn’t going anywhere fast and I didn’t realize what was going on. SUCCESS I had just been dumped and I remember reading something that said (and I’m paraphrasing here), “If you can’t take care of your partner and your future kids, you’ll never have a basis for a relationship or a successful life.” That had a major effect on me, I promis